Frequently Asked Questions

To learn more, Click on any of the headings to expand.

Ordering Products

How To Order Products
To order our products, first ensure that cookies are enabled on your browser then navigate to the PRODUCTS page and select the products and quantities you would like to order. Once you have finished selecting your products and quantities, click on the CART link located on the main menu and fill out your personal information to complete your order. Alternatively, if you don't want cookies enabled in your browser or are using TOR or a web anonymizing service, you can send us your order via email at orders@buymykush.ca. You may also send us your order via email if you aren't familiar using a shopping cart. Please make sure that the products and quantities you order are accurate. Please note that we do not ship outside of Canada or allow shipping through third parties and we will NEVER make any exceptions to these rules.
Who is Eligible to purchase our products
Only persons over the age of 19 who live in Canada and have a valid Canadian address and applicable licenses are able to purchase products through our site. There are absolutely no exceptions to this rule.
Why We are a Trustworthy Vendor
Our core philosophy is to provide our customers with the best medicinal products available, and by virtue of our service and quality we rely on word of mouth to raise awareness of our reputation. Those who have issues purchasing their medication from traditional dispensaries have full access to our site and products.
Do you Offer Local pick up
You cannot directly pick up your order from us. We only ship via mail and we only accept payments via email money transfer at this time.
What is the maximum order size permitted
You cannot order quantities totalling more than 15 ounces in one order. You can place multiple orders, but these orders must be within reason and we reserve the right to limit the total number of orders shipping to one address.

Payments and Fees

Methods of payment for my order
Currently we only accept Interac email transfers for product payments. For instructions on how to send a secure Interac payment consult your financial institution or visit the instructional link below. Please note that Interac email transfers can only be arranged through Canadian financial institutions. Please also note that Interac e-Transfers through TANGERINE BANK can take an additional 1-2 business days to be received. If you have any questions, you can contact us via email.

WE DO NOT ACCEPT PayPal or CREDIT CARD PAYMENTS.

HOW TO TRANSFER FUNDS USING INTERAC E-TRANSFER
DO YOU OFFER REFUNDS
We only offers refunds if your shipment is unrecoverable or lost. If your shipment is lost, we will send you a replacement shipment valued up to $200 of your original order free of charge. We will only do this once. Repeated unrecoverable or lost shipments will not be refunded. We do not offer refunds of any kind for late order arrivals due to postal issues.

Product Info

Medicinal Benefits
There are many potential benefits when using our products, although these have not been scientifically proven in all cases.

Benefits for specific disorders and conditions include:

Multiple Sclerosis | Spinal Cord Injury | Cancer | HIV | Arthritis | Epilepsy | ADD/ADHD | Eating Disorders | Auto Accidents | Alzheimer’s Disease | Brain Injury | Chronic Pain | Nausea | Colitis/Crohn’s Disease | Kidney Failure | Fibromyalgia | Irritable Bowl Syndrome (IBS) | Migraines | Muscular Dystrophy | Back & Neck Injuries
Precautions When Using Our Products
Do not drive, operate machinery, or perform other hazardous activities while using our products. Use of our products may cause dizziness, drowsiness and impaired judgement. Do not use our products with alcohol as this may increase these effects. Do not use our products with other medications that may cause drowsiness, including antidepressants, antihistamines, sedatives, pain relievers, anxiety medications, seizure medications and muscle relaxants.

Canada Post

How are my products shipped
Our products are shipped in standard generic prepaid Xpresspost envelopes. Our products are vacuum sealed and bubble wrapped for maximum protection and freshness. All external packaging is unbranded and does not reveal the package contents.
How long will it take for my order to arrive
Shipping times depend on your geographic location in Canada and whether you live in a remote area or large urban centre. All products are shipped via Canada Post Xpresspost. Typical delivery times are within 2 to 3 business days of product shipment. Remote areas may require additional time to deliver your products.
Do you ship outside of Canada
Under no circumstances will we ship outside of Canada or use third party shippers.
What to do if your order has not arrived
If you do not receive your order within 2 to 3 days after the expected arrival date, email us and we will contact Canada Post. Package tracing can take up to 5 business days to complete. If your shipment is located, we will re-ship it to you. Please be aware standard shipping times apply. If your shipment is unrecoverable or lost, we will send you a replacement shipment valued up to $200 of your original order free of charge. We will only do this once. Repeated unrecoverable or lost shipments will not be refunded. We do not offer refunds of any kind for late order arrivals due to postal issues.
I have not received my order but tracking indicates shipment was successfully delivered
If you do not receive your order within 2 to 3 days after the expected arrival date, email us and we will contact Canada Post. The most likely scenario is:

1. The Shipment was delivered to the wrong mailbox;
2. In rare cases, a delivery scan is entered into Canada Post's system before the item is delivered.

Please be aware that package tracing can take up to 5 business days to complete. If your shipment is located, we will re-ship it to you. Please be aware standard shipping times apply. If your shipment is unrecoverable or lost, we will send you a replacement shipment valued up to $200 of your original order free of charge. We will only do this once. Repeated unrecoverable or lost shipments will not be refunded. If you live in an apartment or condominium, contact the front desk, security or mail room to confirm if someone else accepted the item on your behalf and around your property to see if the item was left in another location. For Community mailboxes, check for the item or parcel compartment key.
My package has shipped to the wrong address
If order tracking indicates your shipment is headed to the wrong address, it’s likely the result of an error at Canada Post. Shipment errors are rare but do happen. Please contact us if your order indicates it has not shipped to the correct address promptly.
My tracking number does not work or is invalid
Your order tracking number will be emailed before its been scanned in at the post office. Until it has been scanned into Canada Post's system, your order tracking number will not appear on the Canada Post website. Please try entering your tracking number again several hours later to verify it's working and correct. If your tracking number still doesn't work, please email orders@buymykush.ca and we'll try and resolve the issue.
Shipping to Remote Locations
Orders shipped to remote locations (Nunavut, Yukon, Northern Quebec, etc.) experience much higher postal losses and thefts than average. Therefore, if you live in a remote location we cannot offer delivery guarantees and you are ordering at your own risk regardless of the reason for lost or unrecoverable shipments.

We stand behind every ounce

Our focus is your satisfaction

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